First you need to check that Equivital Device Enabler is installed and that the Equivital Dongle license has been added into LabChart.
If your device is still not being recognized by LabChart, you may need to update the driver of this device.
To update you should access Windows Settings -> Update and Security -> View Optional Updates and search for ‘Silicon Labs Driver’ and update it.
For further technical assistance with this or any other issue, please contact ADInstruments Technical Support by clicking HERE